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frequently asked questions

Baokun’s experts have deep experience in CNC equipment. Leave your email address and question. They will reach you in a short moment.

We mainly offer CNC Router; CNC Plasma Machine; CNC Laser Machine; CNC Laser Marking Machine;
CNC router including Woodworking carving machine; stone carving machine; advertising carving machine.


CNC Laser Machine including Co2 Laser Engraving and Cutting Machine ; Fiber Laser Cutting Machine.


CNC Laser Marking Machine including Co2 Laser Marking Machine; Fiber Laser Marking Machine; UV Laser Markinng Machine; Mopa color Laser Marking Machine.


Detailed please contact our sales representative, they can help solve all of your questions best.

Furniture manufacturing Industry ( Such as General Woodworking, Kitchen Cabinet & Door, Facades & Curtain-wall, Column & Balustrade etc.)


Advertising Industry ( Including Signage Indoor & Outdoor, Engraving& Bas-Relief, 3D Letters, Festival Logo Marking, badges marking, sign making, craft making, marble tombstone carving etc.)


Manufacturing Industry ( Include car and boat doors fine handling; fitness equipment parts production; sheet-metal manufacturing etc.)


Clothes manufacturing industry ( Such as clothes cutting, hot stamping logo etc.)
Arts and crafts, gift manufacturing industry ( Include Cakes customized decoration,handicrafts customized etc.)


If you would like to know whether the machine suitable for your requirements, please send email to us or contact our sales representative directly.

Wood, MDF, PVC, acrylic, plastic, foam, corrugated board, glass, stone, copper aluminium and other soft metal.

Actually, more information be known will be more helpful to recommend. But there have some key points we must know, including:


1.What materials do you need engrave or cut?
2.What’s the max size of the material?(Length *width* thickness)
3.What are your functional requirements for the machine?
4.If you have special requirements for machine parts, (such as spindle with water cooled or air cooled , motor driver or controller brand etc.) please let me know.

Sure, we have.


The CNC machine was installed and debugged before delivery, you can use it directly after receiving.
There also have English instruction book in the machine for your reference.


Except, if you need, our engineer can arrive at your company to help to install and teach you how to use them more better, just some charge, and accommodation, tickets will be charged.

We help lots of freshers, if you have a reasonable knowledge of computers and willing to spend a little time learning it is not bad.


And the English operating video and instruction book will sent to you free together with the CNC router.


We also have 7X24 hours technical support by calling, video, IM and email.

Sure! Our company have our own research and development department, own mature technology, can help customize machine according to your special requirements. Until now, we help to produce customized machines for more than 80 customers, and they said operate well.

No problem ! We export machines all over the world, including America, Canada, Syria, Jordan, Pakistan,Surinam, Paraguay, Ecuador, Brazil, Guyana, Venezuela,Nicaragua,Taiwan New Zealand, Fiji, Australia, Sri Lanka, Malaysia, Philippines, Denmark, British, Germany, Italy, Spain, Portugal, Israel Libya, Saudi Arabia, Cote d’Ivoire, Nepal, Russia, Bulgaria, Iraq, Armenia etc., also have agent in America, Syria, Russia, will explore more and more.


So if there is our machine in your country, we can contact the customer to arrange a visit for you.

Yes, we offer customer accessories of CNC router, laser, plasma parts for support.


Or you may only purchase accessories, we also can offer, such as MPG hand-wheel for Mach3, StarCam Software, 3D Scanner etc.


If you have any demands, please contact our sales representatives is OK.

For general machine, it takes about 15 working days; for customized machine, generally is about 30 days. If have any special cases, will inform you advanced.

Yes, we offer Type3, ArtCAM software with machine, so it will be more convenient for you to operate machine.

Please tell me your detail requirements firstly, our sales representatives will recommend suitable machine and make a quotation for you. If have no any doubts, we will arrange to make machine after receiving your deposit.


In this period, will let you know the production process.
After everything finish, will offer machine pictures and videos for you to check.
Then after receiving your balance payment, will arrange shipping for you.
If you have any questions about operating machine, welcome contact our sales representatives 7X24 hours by email or calling.

It depend on the material type ,different material use different speed for good working .

(1)Please confirm machine continuous running time below 10 hours a day, and ensure the cooling water is cleaning and the pump operating normal, can not make the water-cooled spindle and motor to water shortage. Change the cooling water regular to prevent water temperature much higher.


(2)After finish using machine, please clean the platform and transmission system dust timely, and lubricate X.Y.Z axis regularly.


(3)if machine not used for a long time, should be kept running regularly to ensure the transmission system flexibility.


(4)Please check the machine parts and screw whether loose regularly

2 Years, during the warranty , if any quality problem, we fixed it free and send you the spare parts free . no need more additional cost .